It was my first day in sales in a store tucked into a small strip mall on the side of the highway. There was a large window, from floor to ceiling, that would turn the store into a furnace on a summer day. The walls were lined with displays of the latest cellphones, most were…

My earliest role at a small business revealed a fundamental truth that has informed my approach to the various challenges encountered throughout different organizations. That truth? Even the smallest of organizations can thrive when employees approach business challenges with curiosity and persistence. It wasn’t until many years later that I had names for the concepts…